COMPENSATION & INVOICING

At Deep Roots Massage Therapy, we believe in fair, transparent compensation and provide detailed invoicing processes to ensure timely and accurate payments.

STANDARD COMMISSION & TIP-OUT POLICY

Massage therapists are paid commission (based on years in the industry and level of experience) on the value of treatments rendered (excluding GST), less any applicable deductions. In addition:

• A 5% tip-out is deducted from controlled tips (i.e., tips processed via the POS system) and distributed to front desk/admin staff.
• Cash tips are not controlled by the clinic and are not subject to the 5% deduction. Cash tips are collected from clients and placed into individual staff tip pouches located at the front desk.  Cash tips can be collected at any time, we recommend taking any cash tips from the tip pouches daily. DRMT is not responsible for lost of stollen cash tips.

BI-WEEKLY INVOICING REQUIREMENTS

To receive payment, contractors must submit a detailed invoice every two weeks, by 11:59 PM Sunday following the end of the pay period.

Pay periods: Sunday to Saturday
Payment Day: The following Friday (via direct deposit)

Invoices must include:

• Contractor name and contact information
• GST number and invoice number
• Invoice date (within the pay period)
• List of treatments, broken down by:
  • Service name
  • Quantity
  • Unit price
  • Commission amount
• Total Controlled Tips
• 5% Reception Tip-Out (negative number)
• Subtotal (excluding GST)
• GST amount (only on treatments or services rendered, not on tips or tip-out)
• Final invoice total

Invoices must be sent to: accounting@drmtmassage.ca

INVOICE DISCREPANCIES & MISSED DEADLINES

• Incorrect or incomplete invoices will be returned for revision
• Late submissions (after Sunday 11:59 PM) may result in delayed payment to the following pay cycle

NO-SHOW COMMISSION PAYMENT

Therapists may receive commission for no-show fees only if the following conditions are met:

1. The no-show fee was charged at the time of the missed appointment
2. The therapist and/or front desk made documented efforts to contact the client (phone/text/email)
3. Payment was received within 30 days of the missed appointment
4. The no-show is clearly indicated on the invoice (e.g., “60-min No-Show”)
5. A Jane receipt showing payment timestamp is submitted with the invoice

Commission is paid on the fee amount (excluding GST).
Example: $45 no-show fee × 55% commission = $24.75

📌 Note: DRMT management has full discretion over whether no-show or last-minute cancellation fees are charged. Commission will not be paid on waived or unpaid no-show appointments.