FAQ & Return Policy

Frequently Asked Questions

Q: What is Massage Therapy?
A: Massage therapy is a health and wellness option that positively effects the body in a variety of ways. Massage is used to relieve pain, soreness, and stiffness that can be caused by tension, injury, stress, or other related conditions. Massage is associated to benefit muscles, tendons, ligament tissue with respect to managing pain, and helping in the recovery of physical injuries while also decreasing stress levels.

Q: Are all massage therapists and Deep Roots Massage registered and trained?
A: Yes. All massage therapists employed with DRMT have been registered within the province of Manitoba and have been trained by accredited massage therapy schools.

Q: What should I expect during my first visit to Deep Roots Massage Therapy?
A: At Deep Roots Massage Therapy, we make it our goal to customize each session to your specific needs. Upon entering our location, you will be greeted by our lifestyle employees who will walk you through the entire process of your massage. We encourage each guest to arrive at least fifteen minutes before their scheduled appointment to be able to take full advantage of the services that DRMT has to offer. Each first-time guest is required to fill out a medical intake form which will allow the therapist to quickly assess your specific expectations and requirements. The intake form is used as a snapshot for our therapists to better develop a plan for your appointment and will also aid in future appointments to better target problem areas that may need more focus or pressure. After check-in you will be escorted to our wellness lounge where you can sit relax, catch up on your “me-time”, connect to the free wi-fi and enjoy some of our finest healthy snacks and infused waters while you wait for your appointment to begin. The therapist will meet you in the lounge and accompany you to the massage room to discuss any specifics regarding your treatment.

Upon completion of your massage session, our therapists are encouraged to offer stretches, tips on relieving stress or tension, and a quick conversation about how massage may help in the future. We also encourage you to return to the lounge to sit down and have a glass of water and an additional snack to help clear your head from post-massage fogginess. Any further questions are then answered by our front desk team who can outline different types of massages that may be needed in the future, insurance or benefits questions, and re-booking procedures.

Q: Does DRMT direct bill to insurance providers?
A: Yes. At DRMT we provide direct billing to a growing list of insurance providers. If you are unsure if your provider is on our list, please don’t hesitate to contact us at hello@drmtmassage.ca

Q: What are the hours of operation?
A: Deep Roots Massage Therapy is open 7 days a week. Monday thru Friday we are open 9 am-9 pm, Saturday we are open 9 am-6 pm and Sunday we are open 10 am-4 pm. Certain dates we are closed, such as Christmas Day, so feel free to reach out with any questions regarding hours of operation.

Q: How do I find the right Massage therapist?
A: At DRMT our goal is to cater your session to your individual wellness requirements. DRMT offers a wide range of modalities with the goal of offering a therapist who matches perfectly to your requirements. Please call us for more information and the front desk staff can match you to the appropriate therapist.

Q: How often should I get a massage?
A: Deep Roots Massage Therapy is based on the model of monthly massage sessions. We believe in this model because continued maintenance of your body can help in everyday activities. Regular, monthly massage can help decrease stress levels, increase digestive systems within the body, help with decreasing the likelihood and intensity of headaches, speeds up the recovery of injuries or muscle fatigue from sports or working out. By incorporating regular massage sessions, we can help you create an effective treatment plan for reducing stress, pain, and muscle tension to help you along with your busy lifestyle.

Q: Does DRMT have an online booking service?
A: Yes! Our online booking platform makes it easier for you to book with your favorite therapist!

Q: Do Deep Roots support local community events?
Yes! Deep Roots Massage Therapy is always looking for ways to give back to our community, and guests. If you are looking for a sponsorship or interested in partnering with Deep Roots Massage Therapy for an event please reach out to our contact email – hello@drmtmassage.ca.

Please sign up for our newsletter to keep up on all the upcoming classes and events happening at Deep Roots Massage Therapy.

Q: How do I sign up for the wellness classes?
A: Each wellness class will be offered through online booking in the “Book Now” buttons throughout the website. Please follow the links to the class in question.

Q: How many people can attend a class?
A: Since we offer smaller more intimate class sizes typically a class holds 8 to 10 people.  Due to COVID-19 regulations, our class sizes have become smaller and more personalized.  Currently, our maximum class sizes are 4 people or 4 couples – floor space for 4 yoga mats spaced out 2 meters apart.

Q: Do you offer classes for bachelorette parties, birthdays, etc.?
A: Yes! We would love to host your next bachelorette party with a massage class tailored to you. We can offer couples massage classes, hand & foot massage classes, and much more. Please contact us at hello@drmtmassage.ca for more details.

Return Policy

If you’re not absolutely delighted with your DRMT Shop purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 30 days and Store Credit within 90 days.

Returns or exchanges are accepted on unworn items in a resalable condition. Sale items as marked, Gift Cards are Final Sale and cannot be returned.

Returns or exchanges are accepted on unworn items in a resalable condition (excludes sale items, Display Items, and Business Supplies, which are Final Sale).

Contact us to get your return started and receive a FREE pre-paid return shipping label.

Our DRMT Shop Staff will be happy to assist you with your return! We’ll provide you with a pre-paid return shipping label to make it fast and easy.

Please keep in mind when returning or exchanging an item:
• Items must be returned in their original packaging and accompanied by the original proof of purchase. This could include your packing slip, a copy of your order confirmation email, or a copy of your return confirmation email.

• Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange, or replacement.  Please email us at hello@drmtmassage.ca and we will be happy to assist you.

• Refunds: We are happy to provide you a cash refund within 30 days and a Store Credit refund within 90 days. Initial outbound shipping will not be refunded.
• Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle.
• We do accept returns to our clinic during regular clinic hours.
330-350 North Town Road
Winnipeg Manitoba
(431) 337-4162